Refund policy

1. Eligibility for Returns

• Customers may request a return within 30 days of receipt of the goods, provided the items are unused, in original condition, and in original packaging.

• For items that arrive damaged, defective or incorrect, you must inform us within 7 days of delivery so that we may assess the issue.

• Goods returned simply because the customer changed their mind may be subject to a restocking fee or may only qualify for store credit (see section 4).

2. How to Request a Return

• Contact our customer support team (via email/phone) with your order number, date of purchase, product details, and reason for return.

• We will issue you a Return Merchandise Authorization (RMA) number and provide instructions on how and where to send the item back.

• Important: Returns sent without prior approval (RMA) may be refused or returned to the sender.

3. Shipping & Return Costs

• If the return is due to our error (wrong item shipped, defect, damage in transit), we will cover the return shipping cost.

• If the return is for other reasons (e.g., change of mind), the customer will be responsible for return shipping and any customs/import duties.

• When returning items internationally (e.g., to/from Pakistan), please use a trackable shipping method and ensure insurance if needed.

4. Refunds & Store Credit

• Once your returned item is received and inspected, we will notify you of approval or rejection of your refund.

• If approved, refunds will be issued back to the original payment method within 10–15 business days, subject to your bank’s processing time.

• For returns due to change of mind, we may offer store credit instead of refund, or deduct a restocking fee (e.g., 10–20 %).

• Shipping charges (both original delivery and return shipping) may not be refundable unless the return is due to our fault.

5. Exclusions & Non-Returnable Items

• Customised or made-to-order items (special sizes, printed/engraved, etc.) are non-returnable unless defective.

• Items sold at a heavily discounted “clearance” price may be final sale and not eligible for return.

• Products with missing original packaging, tags removed, or signs of use may be rejected.

6. Damaged or Faulty Goods

• If you receive a damaged or faulty item, notify us within 7 days with photographs of the problem, the item and packaging.

• On verification we will arrange for replacement, repair or refund as appropriate.

• If you do not notify within the stated timeframe, the standard warranty/guarantee terms apply (if any) but full return may not be permitted.

7. Cancellation Before Shipping

• If you wish to cancel the order before it has been dispatched, please contact us immediately. Once the order has shipped we will treat it under the returns policy above.

• Cancellation may incur fees if the shipping label has already been generated or logistics processing begun.

8. How to Contact Us
Please send all return requests and queries to:

• Email: [your support email]

• Phone/WhatsApp: [your contact number]

• Address for returns: [Your Warehouse/Return Address in China – include full address and any instructions for export]